How To Install OsTicket v1.14 On Centos 7 With Apache9 min read
OsTicket is powerful online support ticketing system. In this tutorial, how to install osTicket v1. 14 on your Centos 7 using local server or public vps with apace.
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OsTicket Server requirements : This is my server details
- Server IP address : 10.66.10.10
- Server OS : Centos 7.5
- RAM : 2 GB
- Disk : 50 GB
- vCPU : 2
- CPU op-mode(s) : 64-bit
- PHP : 5.6 (or better)
- MySQL : 5.0 (or better)
Step #01 : Install php 5.6 & http web server using below command.
[root@osTicket ~]# echo nameserver 8.8.8.8 >> /etc/resolv.conf [root@osTicket ~]# yum install -y epel-release [root@osTicket ~]# yum install http://rpms.remirepo.net/enterprise/remi-release-7.rpm [root@osTicket ~]# yum install yum-utils [root@osTicket ~]# yum-config-manager --enable remi-php56 [root@osTicket ~]# yum install wget unzip php php php-mysql php-gd php-ldap php-odbc php-pear php-xml php-xmlrpc php-mbstring php-snmp php-mcrypt php-imap php-apcu php-intl php-opcache zip unzip
Check php version using this command.
[root@osTicket ~]# php -v
Output like below
PHP 5.6.40 (cli) (built: Dec 17 2019 17:12:04) Copyright (c) 1997-2016 The PHP Group Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
Step #02: Must be disable any firewall or selinux from your server otherwise not setup from web gui.
By default selinux is always enable. See running status using this command.
[root@localhost ~]# sestatus
Output like this
SELinux status: enabled
SELinuxfs mount: /sys/fs/selinux
SELinux root directory: /etc/selinux
Loaded policy name: targeted
Current mode: enforcing
Mode from config file: disabled
Policy MLS status: enabled
Policy deny_unknown status: allowed
Max kernel policy version: 31
For disable using this command
[root@osTicket ~]# sed -i 's/enforcing/disabled/g' /etc/selinux/config
or
manually edit selinux file using below.
[root@osTicket ~]# vi /etc/selinux/config
Change SELINUX=enforcing to SELINUX=disabled
Press Esc type :wq press Enter for save.
Step #03: Enable firewall for access otherwise can’t access your server ip from browser.
[root@osTicket ~]# systemctl start firewalld [root@osTicket ~]# firewall-cmd --reload [root@osTicket ~]# firewall-cmd --zone=public --add-port=80/tcp --permanent [root@osTicket ~]# firewall-cmd --reload [root@osTicket ~]# firewall-cmd --list-all [root@osTicket ~]# reboot
Step #04: Now install mariadb database server using below command.
After reboot come to your server then you can check selinux status using this command.
[root@osTicket ~]# sestatus
output below
SELinux status: disabled
Then run installation for database server
[root@osTicket ~]# yum install -y mariadb-server [root@osTicket ~]# systemctl start mariadb [root@osTicket ~]# systemctl enable mariadb [root@osTicket ~]# mysql_secure_installation
Secure installation process not needed. If you want to setup root password so you can proceed it otherwise not.
By default mariadb root password is blank
Step #05: Now login mariadb terminal using this command for create database, user & password.
[root@osTicket ~]# mysql -u root -p
MariaDB [(none)]> create database osticket_db; MariaDB [(none)]> create user osticket_user@localhost identified by 'osticket_user@123'; MariaDB [(none)]> grant all privileges on osticket_db.* to osticket_user@localhost identified by 'osticket_user@123'; MariaDB [(none)]> flush privileges; MariaDB [(none)]> exit;
Restart mariadb server using this command.
[root@osTicket ~]# service mariadb restart
Step #06: Download latest OsTicket from official github url and then store into my web directory.
[root@osTicket ~]# wget https://github.com/osTicket/osTicket/releases/download/v1.14.1/osTicket-v1.14.1.zip [root@osTicket ~]# unzip osTicket-v1.14.1.zip [root@osTicket ~]# mv upload/* /var/www/html/ [root@osTicket ~]# mv scripts/ /var/www/html/ [root@osTicket ~]# rm -rf /var/www/html/index.html [root@osTicket ~]# cd /var/www/html/include/ [root@osTicket include]# cp ost-sampleconfig.php ost-config.php [root@osTicket include]# cd [root@osTicket ~]# chown -R apache:apache /var/www/html/ [root@osTicket ~]# chmod 755 -R /var/www/html/ [root@osTicket ~]# chmod 0644 /var/www/html/include/ost-config.php
Step #07: Create one virtual host for access OsTicket web GUI.
[root@osTicket ~]# vi /etc/httpd/conf.d/osticket.conf
Now insert below all text into osticket.conf file. Must be change 10.66.10.10 to replace your ip address.
<VirtualHost *:80> ServerAdmin [email protected] DocumentRoot "/var/www/html" ServerName 10.66.10.10 ErrorLog "/var/log/httpd/error_log" CustomLog "/var/log/httpd/access_log" combined <Directory "/var/www/html"> DirectoryIndex index.html index.php Options FollowSymLinks AllowOverride All Require all granted </Directory> </VirtualHost>
Press Esc type :wq press Enter for save.
[root@osTicket ~]# systemctl restart httpd [root@osTicket ~]# systemctl enable httpd
Step #08: When access your server ip address via browser so you can see your all requirements is full fill.
If any error so first resolve then again browse server ip.
✔ PHP v5.6 or greater ✔ MySQLi extension for PHP Recommended: You can use osTicket without these, but you may not be able to use all features. ✔ Gdlib Extension ✔ PHP IMAP Extension - Required for mail fetching ✔ PHP XML Extension (for XML API) ✔ PHP XML-DOM Extension (for HTML email processing) ✔ PHP JSON Extension (faster performance) ✔ Mbsting Extension - recommended for all installations ✔ Phar Extension - recommended for plugins and language packs ✔ Intl Extension - recommended for improved localization ✔ APCu Extension - (faster performance) ✔ Zend OPcache Extension - (faster performance)
If all is ok then click Continue >>
Step #09 : osTicket Basic Installation like as below details.
System Settings Helpdesk Name : Support Default Email : [email protected] Admin User First Name : support Last Name : admin Email Address : [email protected] Username : support.admin Password : ******* Retype Password : ******* Database Settings MySQL Table Prefix : ost_ MySQL Hostname : localhost MySQL Database : osticket_db MySQL Username : osticket_user MySQL Password : osticket_user@123
All is ok then click Install Now
Congratulations!
Your osTicket URL : http://10.66.10.10
Your Staff Control Panel : http://10.66.10.10/scp
After complete installation then remove setup directory from
[root@osTicket ~]# rm -rf /var/www/html/setup
If any installation problem please see my YouTube channel for video. Please share any social media for other.
Thanks to all.
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This does not work i get the following when restarting httpd —
httpd: Syntax error on line 353 of /etc/httpd/conf/httpd.conf: Syntax error on line 6 of /etc/httpd/conf.d/osticket.conf: /etc/httpd/conf.d/osticket.conf:6: <Directory> was not closed.
Open this /etc/httpd/conf/httpd.conf file and find line number 6 what is error then fix it.
//Maybe below lines add needed into this file
Group apache
User apache
If needed more help so please contact me via facebook page or WhatsApp.
Thanks.
Yes, I already showed into my video, but my mistake is I am not put all text into my post. Really very sorry. Post Edited.
ServerAdmin [email protected]
DocumentRoot “/var/www/html”
ServerName 10.66.10.10
ErrorLog “/var/log/httpd/error_log”
CustomLog “/var/log/httpd/access_log” combined
DirectoryIndex index.html index.php
Options FollowSymLinks
AllowOverride All
Require all granted