OsTicket is powerful online support ticketing system. In this tutorial, how to install osTicket v1. 14 on your Centos 7 using local server or public vps with apace.

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OsTicket Server requirements : This is my server details

• Server IP address : 10.66.10.10
• Server OS : Centos 7.5
• RAM : 2 GB
• Disk : 50 GB
• vCPU : 2
• CPU op-mode(s) : 64-bit
• PHP : 5.6 (or better)
• MySQL : 5.0 (or better)

Step #01 : Install php 5.6 & http web server using below command.

[root@osTicket ~]# echo nameserver 8.8.8.8 >> /etc/resolv.conf
[root@osTicket ~]# yum install -y epel-release
[root@osTicket ~]# yum install http://rpms.remirepo.net/enterprise/remi-release-7.rpm
[root@osTicket ~]# yum install yum-utils
[root@osTicket ~]# yum-config-manager --enable remi-php56 
[root@osTicket ~]# yum install wget unzip php php php-mysql php-gd php-ldap php-odbc php-pear php-xml php-xmlrpc php-mbstring php-snmp php-mcrypt php-imap php-apcu php-intl php-opcache zip unzip

Check php version using this command.

[root@osTicket ~]# php -v

Output like below

PHP 5.6.40 (cli) (built: Dec 17 2019 17:12:04)
Copyright (c) 1997-2016 The PHP Group
Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies

Step #02: Must be disable any firewall or selinux from your server otherwise not setup from web gui.

By default selinux is always enable. See running status using this command.

[root@localhost ~]# sestatus

Output like this

SELinux status: enabled
SELinuxfs mount: /sys/fs/selinux
SELinux root directory: /etc/selinux
Loaded policy name: targeted
Current mode: enforcing
Mode from config file: disabled
Policy MLS status: enabled
Policy deny_unknown status: allowed
Max kernel policy version: 31

For disable using this command

[root@osTicket ~]# sed -i 's/enforcing/disabled/g' /etc/selinux/config

or
manually edit selinux file using below.

[root@osTicket ~]# vi /etc/selinux/config

Change  SELINUX=enforcing  to SELINUX=disabled

Press Esc type :wq press Enter for save.

Step #03: Enable firewall for access otherwise can’t access your server ip from browser.

[root@osTicket ~]# systemctl start firewalld
[root@osTicket ~]# firewall-cmd --reload
[root@osTicket ~]# firewall-cmd --zone=public --add-port=80/tcp --permanent
[root@osTicket ~]# firewall-cmd --reload
[root@osTicket ~]# firewall-cmd --list-all
[root@osTicket ~]# reboot

Step #04: Now install mariadb database server using below command.

After reboot come to your server then you can check selinux status using this command.

[root@osTicket ~]# sestatus

output below

SELinux status: disabled

Then run installation for database server

[root@osTicket ~]# yum install -y mariadb-server
[root@osTicket ~]# systemctl start mariadb
[root@osTicket ~]# systemctl enable mariadb
[root@osTicket ~]# mysql_secure_installation

Secure installation process not needed. If you want to setup root password so you can proceed it otherwise not.

By default mariadb root password is blank

Step #05: Now login mariadb terminal using this command for create database, user & password.

[root@osTicket ~]# mysql -u root -p

MariaDB [(none)]> create database osticket_db;
MariaDB [(none)]> create user osticket_user@localhost identified by 'osticket_user@123';
MariaDB [(none)]> grant all privileges on osticket_db.* to osticket_user@localhost identified by 'osticket_user@123';
MariaDB [(none)]> flush privileges;
MariaDB [(none)]> exit;

Restart mariadb server using this command.

[root@osTicket ~]# service mariadb restart

Step #06: Download latest OsTicket from official github url and then store into my web directory.

[root@osTicket ~]# wget https://github.com/osTicket/osTicket/releases/download/v1.14.1/osTicket-v1.14.1.zip
[root@osTicket ~]# unzip osTicket-v1.14.1.zip
[root@osTicket ~]# mv upload/* /var/www/html/
[root@osTicket ~]# mv scripts/ /var/www/html/
[root@osTicket ~]# rm -rf /var/www/html/index.html
[root@osTicket ~]# cd /var/www/html/include/
[root@osTicket include]# cp ost-sampleconfig.php ost-config.php
[root@osTicket include]# cd
[root@osTicket ~]# chown -R apache:apache /var/www/html/
[root@osTicket ~]# chmod 755 -R /var/www/html/
[root@osTicket ~]# chmod 0644 /var/www/html/include/ost-config.php

Step #07: Create one virtual host for access OsTicket web GUI.

[root@osTicket ~]# vi /etc/httpd/conf.d/osticket.conf

Now insert below all text into osticket.conf file. Must be change 10.66.10.10 to replace your ip address.

<VirtualHost *:80>
ServerAdmin webmaster@technologyrss.com
DocumentRoot "/var/www/html"
ServerName 10.66.10.10
ErrorLog "/var/log/httpd/error_log"
CustomLog "/var/log/httpd/access_log" combined
<Directory "/var/www/html">
DirectoryIndex index.html index.php
Options FollowSymLinks
AllowOverride All
Require all granted
</Directory>
</VirtualHost>

Press Esc type :wq press Enter for save.

[root@osTicket ~]# systemctl restart httpd
[root@osTicket ~]# systemctl enable httpd

Step #08: When access your server ip address via browser so you can see your all requirements is full fill.

If any error so first resolve then again browse  server ip.

✔ PHP v5.6 or greater
✔ MySQLi extension for PHP

Recommended:
You can use osTicket without these, but you may not be able to use all features.
✔ Gdlib Extension
✔ PHP IMAP Extension - Required for mail fetching
✔ PHP XML Extension (for XML API)
✔ PHP XML-DOM Extension (for HTML email processing)
✔ PHP JSON Extension (faster performance)
✔ Mbsting Extension - recommended for all installations
✔ Phar Extension - recommended for plugins and language packs
✔ Intl Extension - recommended for improved localization
✔ APCu Extension - (faster performance)
✔ Zend OPcache Extension - (faster performance)

If all is ok then click Continue >>

Step #09 : osTicket Basic Installation like as below details.

System Settings

Helpdesk Name : Support
Default Email : support.yourname@gmail.com

Admin User
First Name : support
Last Name : admin
Email Address : support1@gmail.com
Username : support.admin
Password : *******
Retype Password : *******

Database Settings
MySQL Table Prefix : ost_
MySQL Hostname : localhost
MySQL Database : osticket_db
MySQL Username : osticket_user
MySQL Password : osticket_user@123

All is ok then click Install Now

Congratulations!

Your osTicket URL : http://10.66.10.10

Your Staff Control Panel : http://10.66.10.10/scp

After complete installation then remove setup directory from

[root@osTicket ~]# rm -rf /var/www/html/setup

If any installation problem please see my YouTube channel for video. Please share any social media for other.