I want to share how to install osTicket v1.14 for Ubuntu 20.04 server. osTicket written by php mysql. This guide for installation process not for any customize. You can use this system for your company support portal.

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My server info :

IP address : 10.66.11.15
OS : Ubuntu 20.04 LTS
RAM : 2 GB
Disk : 50 GB
vCPU : 2
CPU op-mode(s) : 64-bit
Service : osTicket v1.14.2
Database : Mariadb
vPHP : 7.3

Step #01: Must be server update and upgrade.

[email protected]:~# vi /etc/resolv.conf

Insert name server as like below

nameserver 8.8.8.8

Step #02: Install web server (Apache) and database server (Mariadb).

[email protected]:~# apt install software-properties-common
[email protected]:~# add-apt-repository ppa:ondrej/php
[email protected]:~# apt update
[email protected]:~# apt install php7.3 -y
[email protected]:~# apt install mariadb-server libapache2-mod-php7.3 php7.3-mbstring php7.3-cli php7.3-mysql php7.3-cgi php7.3-fpm php7.3-gd php7.3-imap php7.3-xml php7.3-intl php-dev libmcrypt-dev php-pear php-apcu unzip -y
[email protected]:~# systemctl enable apache2
[email protected]:~# systemctl start apache2
[email protected]:~# systemctl enable mariadb
[email protected]:~# systemctl start mariadb
[email protected]:~# mysql_secure_installation

If needed root password setup so run last command otherwise not run this command. mysql_secure_installation. By default mariabd is secure.

Step #03: Create database, use and user password.

MariaDB [(none)]> create database osticket_db;
MariaDB [(none)]> create user [email protected] identified by '[email protected]';
MariaDB [(none)]> grant all privileges on osticket_db.* to [email protected] identified by '[email protected]';
MariaDB [(none)]> flush privileges;
MariaDB [(none)]> exit;

Step #04: Download and extract into root folder.

[email protected]:~# wget https://github.com/osTicket/osTicket/archive/v1.14.2.zip
[email protected]:~# unzip v1.14.2.zip
[email protected]:~# mv osTicket-1.14.2/* /var/www/html/
[email protected]:~# rm -rf /var/www/html/index.html
[email protected]:~# cp /var/www/html/include/ost-sampleconfig.php /var/www/html/include/ost-config.php

Setup file permission for root folder.

[email protected]:~# chown -R www-data:www-data /var/www/html/
[email protected]:~# chmod 755 -R /var/www/html/
[email protected]:~# vi /etc/apache2/sites-available/000-default.conf

Now see default web root folder is /var/www/html/ otherwise it is change needed.

Restart web server using below command.

[email protected]:~# service apache2 restart

Now browse server ip address for complete web installation process.

http://10.66.11.15/

Step #05: Check osTicket prerequisites if all is done!

Click Continue

Step #06: osTicket basic installation.

Create system settings, Admin user and database configuration (db name, user name & password).

Click Install Now

Wait at least 1-2 min for complete installation process done! Then see Congratulations! page and login url.

After complete installation done! Then access your staff panel and home page.

Step #07: After installation done change some permission and remove setup folder.

[email protected]:~# rm -rf /var/www/html/setup/
[email protected]:~# chmod 0644 /var/www/html/include/ost-config.php	

For more details see YouTube channel and subscribe.

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I am system administrator as Windows and Linux platform. I have 4 years skilled from the professional period. I have to configure Linux based system such as an Asterisk VOIP system, Network monitoring tools (ZABBIX), Virtualization (XEN Server), Cloud computing (Apache CloudStack) etc. Now share my professional skill each interested person.
Thanks to all.

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