OsTicket is powerful online support ticketing system. In this tutorial, how to install osTicket v1. 14 on your Centos 7 using local server or public vps with apace.

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OsTicket Server requirements : This is my server details

• Server IP address : 10.66.10.10
• Server OS : Centos 7.5
• RAM : 2 GB
• Disk : 50 GB
• vCPU : 2
• CPU op-mode(s) : 64-bit
• PHP : 5.6 (or better)
• MySQL : 5.0 (or better)

Step #01 : Install php 5.6 & http web server using below command.

[[email protected] ~]# echo nameserver 8.8.8.8 >> /etc/resolv.conf
[[email protected] ~]# yum install -y epel-release
[[email protected]osTicket ~]# yum install http://rpms.remirepo.net/enterprise/remi-release-7.rpm
[[email protected] ~]# yum install yum-utils
[[email protected] ~]# yum-config-manager --enable remi-php56 
[[email protected] ~]# yum install wget unzip php php php-mysql php-gd php-ldap php-odbc php-pear php-xml php-xmlrpc php-mbstring php-snmp php-mcrypt php-imap php-apcu php-intl php-opcache zip unzip

Check php version using this command.

[[email protected] ~]# php -v

Output like below

PHP 5.6.40 (cli) (built: Dec 17 2019 17:12:04)
Copyright (c) 1997-2016 The PHP Group
Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies

Step #02: Must be disable any firewall or selinux from your server otherwise not setup from web gui.

By default selinux is always enable. See running status using this command.

[[email protected] ~]# sestatus

Output like this

SELinux status: enabled
SELinuxfs mount: /sys/fs/selinux
SELinux root directory: /etc/selinux
Loaded policy name: targeted
Current mode: enforcing
Mode from config file: disabled
Policy MLS status: enabled
Policy deny_unknown status: allowed
Max kernel policy version: 31

For disable using this command

[[email protected] ~]# sed -i 's/enforcing/disabled/g' /etc/selinux/config

or
manually edit selinux file using below.

[[email protected] ~]# vi /etc/selinux/config

Change  SELINUX=enforcing  to SELINUX=disabled

Press Esc type :wq press Enter for save.

Step #03: Enable firewall for access otherwise can’t access your server ip from browser.

[[email protected] ~]# systemctl start firewalld
[[email protected] ~]# firewall-cmd --reload
[[email protected] ~]# firewall-cmd --zone=public --add-port=80/tcp --permanent
[[email protected] ~]# firewall-cmd --reload
[[email protected] ~]# firewall-cmd --list-all
[[email protected] ~]# reboot

Step #04: Now install mariadb database server using below command.

After reboot come to your server then you can check selinux status using this command.

[[email protected] ~]# sestatus

output below

SELinux status: disabled

Then run installation for database server

[[email protected] ~]# yum install -y mariadb-server
[[email protected] ~]# systemctl start mariadb
[[email protected] ~]# systemctl enable mariadb
[[email protected] ~]# mysql_secure_installation

Secure installation process not needed. If you want to setup root password so you can proceed it otherwise not.

By default mariadb root password is blank

Step #05: Now login mariadb terminal using this command for create database, user & password.

[[email protected] ~]# mysql -u root -p

MariaDB [(none)]> create database osticket_db;
MariaDB [(none)]> create user [email protected] identified by '[email protected]';
MariaDB [(none)]> grant all privileges on osticket_db.* to [email protected] identified by '[email protected]';
MariaDB [(none)]> flush privileges;
MariaDB [(none)]> exit;

Restart mariadb server using this command.

[[email protected] ~]# service mariadb restart

Step #06: Download latest OsTicket from official github url and then store into my web directory.

[[email protected] ~]# wget https://github.com/osTicket/osTicket/releases/download/v1.14.1/osTicket-v1.14.1.zip
[[email protected] ~]# unzip osTicket-v1.14.1.zip
[[email protected] ~]# mv upload/* /var/www/html/
[[email protected] ~]# mv scripts/ /var/www/html/
[[email protected] ~]# rm -rf /var/www/html/index.html
[[email protected] ~]# cd /var/www/html/include/
[[email protected] include]# cp ost-sampleconfig.php ost-config.php
[[email protected] include]# cd
[[email protected] ~]# chown -R apache:apache /var/www/html/
[[email protected] ~]# chmod 755 -R /var/www/html/
[[email protected] ~]# chmod 0644 /var/www/html/include/ost-config.php

Step #07: Create one virtual host for access OsTicket web GUI.

[[email protected] ~]# vi /etc/httpd/conf.d/osticket.conf

Now insert below all text into osticket.conf file. Must be change 10.66.10.10 to replace your ip address.

<VirtualHost *:80>
ServerAdmin [email protected]
DocumentRoot "/var/www/html"
ServerName 10.66.10.10
ErrorLog "/var/log/httpd/error_log"
CustomLog "/var/log/httpd/access_log" combined
<Directory "/var/www/html">
DirectoryIndex index.html index.php
Options FollowSymLinks
AllowOverride All
Require all granted
</Directory>
</VirtualHost>

Press Esc type :wq press Enter for save.

[[email protected] ~]# systemctl restart httpd
[[email protected] ~]# systemctl enable httpd

Step #08: When access your server ip address via browser so you can see your all requirements is full fill.

If any error so first resolve then again browse  server ip.

✔ PHP v5.6 or greater
✔ MySQLi extension for PHP

Recommended:
You can use osTicket without these, but you may not be able to use all features.
✔ Gdlib Extension
✔ PHP IMAP Extension - Required for mail fetching
✔ PHP XML Extension (for XML API)
✔ PHP XML-DOM Extension (for HTML email processing)
✔ PHP JSON Extension (faster performance)
✔ Mbsting Extension - recommended for all installations
✔ Phar Extension - recommended for plugins and language packs
✔ Intl Extension - recommended for improved localization
✔ APCu Extension - (faster performance)
✔ Zend OPcache Extension - (faster performance)

If all is ok then click Continue >>

Step #09 : osTicket Basic Installation like as below details.

System Settings

Helpdesk Name : Support
Default Email : [email protected]

Admin User
First Name : support
Last Name : admin
Email Address : [email protected]
Username : support.admin
Password : *******
Retype Password : *******

Database Settings
MySQL Table Prefix : ost_
MySQL Hostname : localhost
MySQL Database : osticket_db
MySQL Username : osticket_user
MySQL Password : [email protected]

All is ok then click Install Now

Congratulations!

Your osTicket URL : http://10.66.10.10

Your Staff Control Panel : http://10.66.10.10/scp

After complete installation then remove setup directory from

[[email protected] ~]# rm -rf /var/www/html/setup

If any installation problem please see my YouTube channel for video. Please share any social media for other.

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I am system administrator as Windows and Linux platform. I have 4 years skilled from the professional period. I have to configure Linux based system such as an Asterisk VOIP system, Network monitoring tools (ZABBIX), Virtualization (XEN Server), Cloud computing (Apache CloudStack) etc. Now share my professional skill each interested person.
Thanks to all.

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