How To Install OsTicket v1.14 On Centos 7 With Apache9 min read
OsTicket is powerful online support ticketing system. In this tutorial, how to install osTicket v1. 14 on your Centos 7 using local server or public vps with apace.
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OsTicket Server requirements : This is my server details
- Server IP address : 10.66.10.10
- Server OS : Centos 7.5
- RAM : 2 GB
- Disk : 50 GB
- vCPU : 2
- CPU op-mode(s) : 64-bit
- PHP : 5.6 (or better)
- MySQL : 5.0 (or better)
Step #01 : Install php 5.6 & http web server using below command.
[[email protected] ~]# echo nameserver 8.8.8.8 >> /etc/resolv.conf [[email protected] ~]# yum install -y epel-release [[email protected] ~]# yum install http://rpms.remirepo.net/enterprise/remi-release-7.rpm [[email protected] ~]# yum install yum-utils [[email protected] ~]# yum-config-manager --enable remi-php56 [[email protected] ~]# yum install wget unzip php php php-mysql php-gd php-ldap php-odbc php-pear php-xml php-xmlrpc php-mbstring php-snmp php-mcrypt php-imap php-apcu php-intl php-opcache zip unzip
Check php version using this command.
[[email protected] ~]# php -v
Output like below
PHP 5.6.40 (cli) (built: Dec 17 2019 17:12:04) Copyright (c) 1997-2016 The PHP Group Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
Step #02: Must be disable any firewall or selinux from your server otherwise not setup from web gui.
By default selinux is always enable. See running status using this command.
[[email protected] ~]# sestatus
Output like this
SELinux status: enabled
SELinuxfs mount: /sys/fs/selinux
SELinux root directory: /etc/selinux
Loaded policy name: targeted
Current mode: enforcing
Mode from config file: disabled
Policy MLS status: enabled
Policy deny_unknown status: allowed
Max kernel policy version: 31
For disable using this command
[[email protected] ~]# sed -i 's/enforcing/disabled/g' /etc/selinux/config
or
manually edit selinux file using below.
[[email protected] ~]# vi /etc/selinux/config
Change SELINUX=enforcing to SELINUX=disabled
Press Esc type :wq press Enter for save.
Step #03: Enable firewall for access otherwise can’t access your server ip from browser.
[[email protected] ~]# systemctl start firewalld [[email protected] ~]# firewall-cmd --reload [[email protected] ~]# firewall-cmd --zone=public --add-port=80/tcp --permanent [[email protected] ~]# firewall-cmd --reload [[email protected] ~]# firewall-cmd --list-all [[email protected] ~]# reboot
Step #04: Now install mariadb database server using below command.
After reboot come to your server then you can check selinux status using this command.
[[email protected] ~]# sestatus
output below
SELinux status: disabled
Then run installation for database server
[[email protected] ~]# yum install -y mariadb-server [[email protected] ~]# systemctl start mariadb [[email protected] ~]# systemctl enable mariadb [[email protected] ~]# mysql_secure_installation
Secure installation process not needed. If you want to setup root password so you can proceed it otherwise not.
By default mariadb root password is blank
Step #05: Now login mariadb terminal using this command for create database, user & password.
[[email protected] ~]# mysql -u root -p
MariaDB [(none)]> create database osticket_db; MariaDB [(none)]> create user [email protected] identified by '[email protected]'; MariaDB [(none)]> grant all privileges on osticket_db.* to [email protected] identified by '[email protected]'; MariaDB [(none)]> flush privileges; MariaDB [(none)]> exit;
Restart mariadb server using this command.
[[email protected] ~]# service mariadb restart
Step #06: Download latest OsTicket from official github url and then store into my web directory.
[[email protected] ~]# wget https://github.com/osTicket/osTicket/releases/download/v1.14.1/osTicket-v1.14.1.zip [[email protected] ~]# unzip osTicket-v1.14.1.zip [[email protected] ~]# mv upload/* /var/www/html/ [[email protected] ~]# mv scripts/ /var/www/html/ [[email protected] ~]# rm -rf /var/www/html/index.html [[email protected] ~]# cd /var/www/html/include/ [[email protected] include]# cp ost-sampleconfig.php ost-config.php [[email protected] include]# cd [[email protected] ~]# chown -R apache:apache /var/www/html/ [[email protected] ~]# chmod 755 -R /var/www/html/ [[email protected] ~]# chmod 0644 /var/www/html/include/ost-config.php
Step #07: Create one virtual host for access OsTicket web GUI.
[[email protected] ~]# vi /etc/httpd/conf.d/osticket.conf
Now insert below all text into osticket.conf file. Must be change 10.66.10.10 to replace your ip address.
ServerAdmin [email protected] DocumentRoot "/var/www/html" ServerName 10.66.10.10 ErrorLog "/var/log/httpd/error_log" CustomLog "/var/log/httpd/access_log" combined <Directory "/var/www/html"> DirectoryIndex index.html index.php Options FollowSymLinks AllowOverride All Require all granted
Press Esc type :wq press Enter for save.
[[email protected] ~]# systemctl restart httpd [[email protected] ~]# systemctl enable httpd
Step #08: When access your server ip address via browser so you can see your all requirements is full fill.
If any error so first resolve then again browse server ip.
✔ PHP v5.6 or greater ✔ MySQLi extension for PHP Recommended: You can use osTicket without these, but you may not be able to use all features. ✔ Gdlib Extension ✔ PHP IMAP Extension - Required for mail fetching ✔ PHP XML Extension (for XML API) ✔ PHP XML-DOM Extension (for HTML email processing) ✔ PHP JSON Extension (faster performance) ✔ Mbsting Extension - recommended for all installations ✔ Phar Extension - recommended for plugins and language packs ✔ Intl Extension - recommended for improved localization ✔ APCu Extension - (faster performance) ✔ Zend OPcache Extension - (faster performance)
If all is ok then click Continue >>
Step #09 : osTicket Basic Installation like as below details.
System Settings Helpdesk Name : Support Default Email : [email protected] Admin User First Name : support Last Name : admin Email Address : [email protected] Username : support.admin Password : ******* Retype Password : ******* Database Settings MySQL Table Prefix : ost_ MySQL Hostname : localhost MySQL Database : osticket_db MySQL Username : osticket_user MySQL Password : [email protected]
All is ok then click Install Now
Congratulations!
Your osTicket URL : http://10.66.10.10
Your Staff Control Panel : http://10.66.10.10/scp
After complete installation then remove setup directory from
[[email protected] ~]# rm -rf /var/www/html/setup
If any installation problem please see my YouTube channel for video. Please share any social media for other.
Thanks to all.
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This does not work i get the following when restarting httpd —
httpd: Syntax error on line 353 of /etc/httpd/conf/httpd.conf: Syntax error on line 6 of /etc/httpd/conf.d/osticket.conf: /etc/httpd/conf.d/osticket.conf:6: <Directory> was not closed.
Open this /etc/httpd/conf/httpd.conf file and find line number 6 what is error then fix it.
//Maybe below lines add needed into this file
Group apache
User apache
If needed more help so please contact me via facebook page or WhatsApp.
Thanks.