I want to share how to install osTicket v1.14 for Ubuntu 20.04 server. osTicket written by php mysql. This guide for installation process not for any customize.

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My server info :

IP address : 10.66.11.15
OS : Ubuntu 20.04 LTS
RAM : 2 GB
Disk : 50 GB
vCPU : 2
CPU op-mode(s) : 64-bit
Service : osTicket v1.14.2
Database : Mariadb
PHP : 7.3

Step #01: Must be server update and upgrade.

root@osTicket:~# vi /etc/resolv.conf

Insert name server as like below

nameserver 8.8.8.8

Step #02: Install web server (Apache) and database server (Mariadb).

root@osTicket:~# apt install software-properties-common
root@osTicket:~# add-apt-repository ppa:ondrej/php
root@osTicket:~# apt update
root@osTicket:~# apt install php7.3 -y
root@osTicket:~# apt install mariadb-server libapache2-mod-php7.3 php7.3-mbstring php7.3-cli php7.3-mysql php7.3-cgi php7.3-fpm php7.3-gd php7.3-imap php7.3-xml php7.3-intl php-dev libmcrypt-dev php-pear php-apcu unzip -y
root@osTicket:~# systemctl enable apache2
root@osTicket:~# systemctl start apache2
root@osTicket:~# systemctl enable mariadb
root@osTicket:~# systemctl start mariadb
root@osTicket:~# mysql_secure_installation

If needed root password setup so run last command otherwise not run this command. mysql_secure_installation. By default mariabd is secure.

Step #03: Create database, use and user password.

MariaDB [(none)]> create database osticket_db;
MariaDB [(none)]> create user osticket_user@localhost identified by 'Passw0rd@123';
MariaDB [(none)]> grant all privileges on osticket_db.* to osticket_user@localhost identified by 'Passw0rd@123';
MariaDB [(none)]> flush privileges;
MariaDB [(none)]> exit;

Step #04: Download and extract into root folder.

root@osTicket:~# wget https://github.com/osTicket/osTicket/archive/v1.14.2.zip
root@osTicket:~# unzip v1.14.2.zip
root@osTicket:~# mv osTicket-1.14.2/* /var/www/html/
root@osTicket:~# rm -rf /var/www/html/index.html
root@osTicket:~# cp /var/www/html/include/ost-sampleconfig.php /var/www/html/include/ost-config.php

Setup file permission for root folder.

root@osTicket:~# chown -R www-data:www-data /var/www/html/
root@osTicket:~# chmod 755 -R /var/www/html/
root@osTicket:~# vi /etc/apache2/sites-available/000-default.conf

Now see default web root folder is /var/www/html/ otherwise it is change needed.

Restart web server using below command.

root@osTicket:~# service apache2 restart

Now browse server ip address for complete web installation process.

http://10.66.11.15/

Step #05: Check osTicket prerequisites if all is done!

Click Continue

Step #06: osTicket basic installation.

Create system settings, Admin user and database configuration (db name, user name & password).

Click Install Now

Wait at least 1-2 min for complete installation process done! Then see Congratulations! page and login url.

After complete installation done! Then access your staff panel and home page.

Step #07: After installation done change some permission and remove setup folder.

root@osTicket:~# rm -rf /var/www/html/setup/
root@osTicket:~# chmod 0644 /var/www/html/include/ost-config.php 

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