OsTicket is an opensource online support ticketing system. If you do install on your ubuntu 16.04 then see follow my installation system.  OsTicket supported features such as Custom Fields, Rich Text HTML, Ticket Filters, Help Topics, Agent Collision Avoidance, Assign, and Transfer, Auto-Responder, Internal Notes, Service Level Agreements, Customer Portal, Dashboard Reports etc.

★ How To Configure Static IP address On Ubuntu 18.04

★ How To Install Zabbix Server On Ubuntu 18.04

Lets going to the installation process. Before if you install OsTicket system then install ubuntu 16.04.  You can install two ways such as self-hosted and cloud hosted. Now I have to configure self-hosted.

Step #01: Must be your server update and upgrade.

[email protected]:~# apt-get update  &&  apt-get upgrade -y

If you can see an error then fix it. Edit your  /etc/resolv.conf file and enter google public name server name as like

nameserver 8.8.8.8

Then save and exit.

Step #02: Now install web server nginx and php. All command as follows.

[email protected]:~# apt-get install apache2 apache2-utils mysql-server php libapache2-mod-php php-mcrypt php-mysql php7.0-cli php7.0-mysql php7.0-cgi php7.0-fpm php7.0-gd php7.0-imap php7.0-xml php7.0-mbstring php7.0-intl php-apcu zip -y

When popup mysql password then enter two times for configure mysql root password.

All configure are ok then restart some services

[email protected]:~#  service apache2 restart

Start mysql service command

[email protected]:~#  systemctl restart mysql

[email protected]:~#  systemctl enable apache2

Enable mysql database server

[email protected]:~#  systemctl enable mysql

Step #03: Create databases for store my all data into mysql server.

[email protected]:~#  mysql -u root -p

Then type mysql password and then create database command below:

mysql> create database osticketdb;
mysql> create user [email protected] identified by 'password';
mysql> grant all privileges on osticketdb.* to [email protected] identified by 'password';
mysql> flush privileges;
mysql> exit;

Then restart mysql service

[email protected]:~#  service mysql restart

Step #05: Download OsTicket zip file and upload your ubuntu server location on /var/www/html/

Now configure osticket server config file on location below

or download via command line

[email protected]:~# wget https://github.com/osTicket/osTicket/releases/download/v1.10.1/osTicket-v1.10.1.zip

After download then unzip file.

[email protected]:~# unzip osTicket-v1.10.1.zip

Then move upload and script folder into web directory.

[email protected]:~# mv upload/ /var/www/html
[email protected]:~# mv scripts/ /var/www/html

[email protected]:~#  cd /var/www/html/upload/include/

Copy ost-sampleconfig.php to ost-config.php or another name command below.

[email protected]:/var/www/html/upload/include# cp ost-sampleconfig.php ost-config.php

Change file ownership for www-data

[email protected]:/var/www/html/upload/include#  chown -R www-data:www-data /var/www/html/

Setup config.php permission

[email protected]:/var/www/html/upload/include#  chmod 0644 ost-config.php

Step #05: Edit default apache virtual host for osTicket web page.

[email protected]:~#  vi /etc/apache2/sites-available/000-default.conf

Change DocumentRoot directory 

Now active your virtual web host panel as like command

Restart apache web server

[email protected]:~#  service apache2 restart

Finally going to your browser and type your machine ip address as follows:

Remember that I have create video using web server is nginx. But nginx web serve is problem. So you can use apache for avoid error.  

http://20.55.10.10/setup/install.php

Now edit your system setting and admin user and database information. Like as show image below:

If face any problem then see my YouTube video and Subscribe my channel. Please subscribe my channel for more update.

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I am system administrator as Windows and Linux platform. I have 4 years skilled from the professional period. I have to configure Linux based system such as an Asterisk VOIP system, Network monitoring tools (ZABBIX), Virtualization (XEN Server), Cloud computing (Apache CloudStack) etc. Now share my professional skill each interested person.
Thanks to all.

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